Just on the way home from the iStrategy event in Berlin about Enterprise 2.0 and Social Media - sharing some of my observations. Overall a good event with real companies presenting real projects. And an international event, over lunch our table had eight people from seven countries.
Is it just marketing?The audience seemed to be focused a lot on marketing. While the agenda was somewhat guiding towards this, it was interesting to see that the business impact of social media is still considered a new way of outbound communication and marketing. Making your customers a "partner in crime" is a great approach but if your team is not embracing it internally you'll not be able to execute on all the wonderful feedback you get from the market. It somehow feels like 1999 … "I need a website!" … "Why?" … "Because!" Another interesting quote from the team at Coca Cola: "
Social media management is a tactic, not a strategy"... not sure I can agree with that.
We are on the wayA refreshing openness was presented when
Nicole Yershon and
Alex Mecklenburg explored a mixture of an internal case study and an Ogilvy marketing pitch. An agency admitting to have not much of a clue but working hard to change was encouraging to see. Cases included the
Ford Fiesta Movement and the
Japan's soccer "kick" machine from Castrol. Nicole shared some ideas about the Ogilvy Lab and her challenge to get middle management to embrace social media. I think the firm is on a good path, definitely a team to consider if you aim for the marketing side of 2.0 (and have the budget for it).
"We are all in the cloud ...... at least 76% use >1 cloud service today and 90% plan to in 2010". A session by Microsoft turned into a discussion about cloud computing. While everybody in the room was willing to do "cloud banking" (online banking), many had reservations to trust their data to the cloud. Talking about what trigger event would change this and when, didn't reveal a clear answer but the terms 'trust' and 'over time' came up multiple times. Personally I got the impression that the word "cloud" is not helping, once called by it's solution name like online banking, sales management or partner portal the acceptance level rises.
Meet the BossLars Hilse was the *Boss* we were invited to meet. He did a great job answering all sorts of questions and it turned out that he knows a great deal about the subject.
Craig Hepburn covered more of
this session.
We need more "how"Speaking with some high profile companies at the event unveiled the need for a shift from "what" to "how". Everybody was willing to do something, most even had an idea where to start but many struggle with the "how", especially the "how to get my management on board". And this brings me back to the beginning … approaching it from a marketing perspective is falling short.
If you're a CEO and want to succeed with social media, you need to believe in it. Signing off the budget is not enough, take some time to really understand it … you'll learn that it has much to offer. And don't let anybody make you believe you're late ... it didn't even really start, yet.
PS: What is with the fish tank? … The hotel had this gorgeous fish tank in the center of the hotel and I couldn't help but to compare it with the state of the industry. We all believe to be so important, being the big fish in the sea … but we have a long way to go. Today social media is nothing more but a preview of what is coming … like the little fish in fish tank makes you dream about the ocean.
Der Bundesverband deutscher Pressesprecher bat im September 2011 unter dem Titel Kommunikationskongress zur großen kommunikativen Nabelschau nach Berlin, inklusive Galanacht und Preisverleihung. Wer diesem Ruf nicht folgte, sollte sich entweder vor Wut entzweireißen oder meinen Bericht lesen. Denn wichtige Dinge kamen dort ans Licht.
